Responsible Gaming
at hb77

At hb77, responsible gaming is not an afterthought — it is a core pillar of how we operate our platform for players across Bangladesh. We genuinely believe that gambling, when approached with awareness and healthy boundaries, can be a fun and entertaining activity. Our goal is to ensure that every hb77 player is equipped with the knowledge and the practical tools to keep it that way.

The hb77 platform is designed with safeguards built in at every level. Our compliance team monitors account activity for patterns that may indicate problem gambling behaviour, including rapid loss escalation, unusually long uninterrupted sessions, and repeated failed attempts to reopen a self-excluded account. When such patterns are detected, our team reaches out proactively to offer assistance — not to penalise players, but to provide support before problems become serious.

We understand that our players come from all walks of life across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and beyond. Financial pressures vary, personal circumstances differ, and gambling can affect individuals in different ways. hb77's responsible gaming policy is designed to be practical and accessible for every player, regardless of background, and all of our support services are provided in English at no cost.

Gambling at hb77 should be a leisure activity funded from disposable income — money you can afford to spend on entertainment. It should never be used as a method to generate income, repay debts, or solve financial problems. If you find yourself gambling with money intended for rent, food, or family expenses, we strongly encourage you to use our deposit limit and self-exclusion tools immediately and to seek independent support.

hb77 operates an absolute minimum age policy: no person under the age of 18 years may register an account, deposit funds, place bets, or play casino games on the hb77 platform. This policy applies without exception across all games, all payment methods, and all devices.

During the account registration process, all players are required to confirm that they are aged 18 or above. hb77 may request supporting identity verification documents — such as a National Identity Card (NID), passport, or driving licence — at any stage of a player's relationship with the platform. Where age verification cannot be completed satisfactorily, the account will be suspended pending resolution.

Protecting minors in your household: If you share a device with younger family members, we strongly encourage you to take the following precautions:

• Always log out of your hb77 account when you are not actively using it.
• Do not save your login credentials in a browser that minors can access.
• Enable device-level parental controls to restrict access to gambling websites.
• Consider using reputable parental control software to block access to hb77.bio on shared devices.
• Never share your hb77 username or password with anyone, including family members.

One of the most effective tools for staying in control of your gambling spend is a deposit limit. hb77 allows every registered player to set a maximum deposit amount in Bangladeshi Taka (৳) on a daily, weekly, or monthly basis. Once the limit is set, the platform will automatically decline any deposit that would cause you to exceed your chosen threshold within that period.

How deposit limits work on hb77:

• Daily limit: A cap on the total amount you may deposit in any rolling 24-hour period.
• Weekly limit: A cap on the total you may deposit across any rolling 7-day period.
• Monthly limit: A cap on the total you may deposit across any rolling 30-day period.
• Multiple limit types may be active simultaneously — for example, a daily limit of ৳2,000 and a monthly limit of ৳30,000.
• When you attempt a deposit that would breach an active limit, the transaction is declined and you are notified of your remaining allowance for the period.

Changing your limits: You may reduce your deposit limit at any time and the new, lower limit will take effect immediately. Increasing a deposit limit, or removing one entirely, is subject to a mandatory 7-day cooling-off period before the change takes effect. This delay is intentional — it gives you time to reconsider any decision made in the heat of the moment.

To set or adjust your deposit limits, log in to your hb77 account and navigate to the Responsible Gaming section of your account settings. Alternatively, contact our support team at support at hb77.bio and an agent will assist you within minutes.

Sometimes a short break is all that is needed to reset perspective. hb77's time-out feature allows you to temporarily deactivate your account for a defined period without permanently closing it. This is ideal if you feel you are playing more frequently than you intended, or if you simply want to take a planned break during a busy period such as Eid, Pohela Boishakh, or exam season.

Available time-out durations:

• 24 hours
• 48 hours
• 7 days
• 30 days

During an active time-out, your hb77 account is suspended: you cannot log in, place bets, play casino games, or make deposits. Any open bets placed before the time-out was activated will continue to be settled normally. Withdrawal of funds already in your account balance remains available during a time-out by contacting support directly.

hb77 will not send promotional emails or bonus notifications during your time-out period. The suspension lifts automatically when the chosen period expires, and you will receive no pressure communication from hb77 urging you to return before you are ready.

Self-exclusion is a serious, binding commitment to stop gambling on hb77 for a substantial period of time. It is the right option if you feel that your gambling has become problematic, if you are finding it difficult to stop on your own, or if a trusted friend or family member has expressed concern about your gambling habits.

Self-exclusion durations available at hb77:

• 6 months (minimum period)
• 1 year
• 2 years
• 5 years
• Permanent exclusion (account closed indefinitely)

Once self-exclusion is activated, hb77 will immediately deactivate your account, remove you from all marketing lists, and ensure you receive no promotional communications for the duration of the exclusion. hb77 will make every reasonable effort to ensure that you are not able to open a new account during an active self-exclusion period.

How to activate self-exclusion — step by step:

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling is having a negative impact on your life. If several of these apply to you, we strongly encourage you to use hb77's self-exclusion tool and to seek independent support.

Recognising these patterns in yourself takes courage. hb77 is not here to judge — we are here to help. If you identify with any of the above, please reach out to our support team or use the self-exclusion tool. The sooner you act, the easier it is to regain control.

If you feel that gambling is affecting your mental health, finances, or relationships, professional support is available. hb77 encourages all players to seek help from qualified organisations whenever needed. Asking for help is a sign of strength, not weakness.

The table below summarises all responsible gaming tools available to hb77 players, how to activate them, and how quickly each takes effect.